服务外包英语-(第2版)-(附赠光盘)

本书特色

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本书共分八个单元，分别为understanding outsourcing,a day at work,cultural aspects,communication practices,business meeting,dealing with customers,project management,career development。
每单元涉及一个典型的服务外包工作相关主题，围绕主题来安排内容和设计任务。每单元由starting up、listening、speaking、reading、writing、mini-project和tips for outsourcing professionals部分组成。

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作者简介

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陈素花，河南清丰人，1962年出生,1998年3月获得上海交通大学语言学与应用语言学专业硕士学位。先后任教于山西经济管理学院（现山西财经大学）、苏州工业园区职业技术学院，现为苏州工业园区服务外包职业学院副教授，从事大学英语教学27年，主要研究方向为社会语言学和应用语言学。至今已主编出版《外企实用英语口语》、《就业英语》、《服务外包英语》、《商务英语口语》等六部教材，主持并参与科研项目多项，在国内外期刊上发表学术论文30多篇，内容涉及社会语言学、应用语言学，现正从事专门用途英语的教学与研究。

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目录

unit 1 understanding outsourcing part i starting up part ii listening & speaking skills development dialogue 1 outsourcing business processes dialogue 2 opinions about outsourcing part iii reading passage 1 what is outsourcing? passage 2 types of outsourcing passage 3 advantages of outsourcing in indiapassage 4 2014 top ten world outsourcing companies part iv writing business letter of introduction part v mini-project part vi tips for outsourcing professionals skills required by professionals in outsourcing unit 2 a day at work part i starting up part ii listening & speaking skills development dialogue 1 preparing a teleconference dialogue 2 the first day in new horizon computers part iii reading passage 1 a call center agent�餾 smile passage 2 how business outsourcing has reshaped the lifestyle of philippines passage 3 a typical day in the life of a project manager passage 4 job responsibilities as an it project manager part iv writing e-mail part v mini-project part vi tips for outsourcing professionals work attitude unit 3 cultural aspects part i starting up part ii listening & speaking skills development text 1 how to avoid a culture clash with an offshore outsourcing partner text 2 company culture part iii reading passage 1 understanding cultural differences in offshore outsourcing passage 2 working environment in infosys passage 3 cultural barriers to offshore outsourcing passage 4 key issues in offshore outsourcing part iv writing memo part v mini-project part vi tips for outsourcing professionals appreciating cultural differences unit 4 communication practices part i starting up part ii listening & speaking skills development dialogue 1 communication proble

封面

书名:服务外包英语-(第2版)-(附赠光盘)

作者:陈素花

页数:224

定价:¥36.0

出版社:中国人民大学出版社

出版日期:2016-01-01

ISBN:9787300216232

PDF电子书大小:54MB 高清扫描完整版