机场空乘英语口语快速突破

本书特色

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本书包含了机场空乘行业中常用的英语口语话题，包括售票服务、机场服务、航班动态、登机服务、客舱服务等内容。每个单元都从全景词汇展开，后续全景高频句、实景会话和小贴士。相信无论您是从事机场空乘工作的专业人士，还是出门在外的商旅人士，都能从中快速寻找到您需要的内容。
本书附专业外教录音，读者可扫描封面前勒口二维码或登录www.wsbookshow.com免费下载。

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内容简介

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本书包含了机场空乘行业中常用的英语口语话题, 包括售票服务、机场服务、航班动态、登机服务、客舱服务等内容。每个单元都从全景词汇展开, 后续全景高频句、实景会话和小贴士。

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目录

序
Chapter 01 售票服务…………………………. 001
Unit 1 机票查询 ······················· 002
Unit 2 机票预订 ······················· 008
Unit 3 机票退订 ······················· 013
Unit 4 机票签转 ······················· 019
Unit 5 机票确认 ······················· 024
Unit 6 候补机票 ······················· 029
Chapter 02 机场服务…………………………. 034
Unit 1 机场广播 ························ 035
Unit 2 航班问询 ························ 041
Unit 3 其他问询 ························ 046
Unit 4 机场指路 ························ 052
Unit 5 机场交通 ························ 058
Unit 6 失物招领 ························ 063
Unit 7 机场投诉 ························ 068
Chapter 03 航班动态…………………………. 074
Unit 1 设施故障延误 ·················· 075
Unit 2 天气原因延误 ·················· 080
Unit 3 其他原因延误 ·················· 085
Unit 4 旅客情绪安抚 ·················· 090
Unit 5 延误赔偿事宜 ·················· 095
Unit 6 旅客食宿安排 ·················· 100
Unit 7 中转航班安排 ·················· 105
Chapter 04 登机服务…………………………. 110
Unit 1 换登机牌 ························ 111
Unit 2 行李托运 ························ 116
Unit 3 安全检查 ························ 122
Unit 4 登机服务 ························ 127
Unit 5 海关申报 ························ 132
Chapter 05 客舱服务…………………………. 137
Unit 1 座位指引 ························ 138
Unit 2 调换座位 ························ 144
Unit 3 用餐服务 ························ 149
Unit 4 饮料服务 ························ 154
Unit 5 安全确认 ························ 159
Unit 6 逃生演示 ························ 164
Unit 7 细节服务 ························ 170
Unit 8 航程介绍 ························ 175
Unit 9 娱乐设施介绍 ·················· 180
Unit 10 其他服务 ······················· 185
Chapter 06 航程服务…………………………. 190
Unit 1 旅客晕机 ························ 191
Unit 2 旅客生病 ························ 196
Unit 3 旅客冲突 ························ 201
Unit 4 特殊旅客 ························ 206
Unit 5 飞机颠簸 ························ 211
Unit 6 中途停留 ························ 216
Unit 7 娱乐设施故障 ·················· 222
Unit 8 入境表填写 ····················· 227
Chapter 07 休闲服务…………………………. 232
Unit 1 机场餐饮 ························ 233
Unit 2 机场购物 ························ 239
Unit 3 特色商品 ························ 245
Unit 4 机场休闲 ························ 250
Unit 5 机场参观 ························ 256
Chapter 08 商务服务…………………………. 261
Unit 1 外币兑换 ························ 262
Unit 2 租赁服务 ························ 267
Unit 3 行李寄存 ························ 272
Unit 4 快递服务 ························ 277
Unit 5 通讯服务 ························ 282
Chapter 09 特殊服务…………………………. 287
Unit 1 贵宾服务 ························ 288
Unit 2 退税服务 ························ 293
Unit 3 升舱服务 ························ 298
Unit 4 特殊旅客服务 ·················· 303
Unit 5 安全演习 ························ 308
Unit 6 其他服务 ························ 314
Chapter 10 后续服务…………………………. 320
Unit 1 航班抵达 ························ 321
Unit 2 入境检查 ························ 326
Unit 3 行李提取 ························ 331
Unit 4 行李遗失 ························ 336
Unit 5 宾馆咨询 ························ 342
Unit 6 旅游介绍 ························ 347
Unit 7 美食介绍 ························ 352
附录 世界各国主要机场代码……………….. 357

封面

书名:机场空乘英语口语快速突破

作者:卫琳娜编著

页数:360页

定价:¥39.8

出版社:中国水利水电出版社

出版日期:2020-03-01

ISBN:9787517084228

PDF电子书大小:67MB 高清扫描完整版